How many types of visitor registration methods are offered in PropKita?
PropKita offers three types of visitor registration methods:
Walk-in registration – for ad-hoc visitors who are not pre-registered by the resident.
Pre-registration – for visitors who have been pre-registered by the resident.
Registration with PropKita – for visitors who have a verified PropKita account and have been pre-registered by the resident.
Is any hardware required by the security guards to record visitors in PropKita?
Yes. A Guard Device will be installed at the guardhouse. It is a tablet with a pre-installed PropKita app and operates using a SIM card.
The Guard Device helps streamline daily operations for security guards. Its main function replaces the need for a physical intercom cabled to each unit and the traditional method of recording visitor details. Guards can communicate with residents via PropKita’s wireless intercom function and continue to register visitors using the Guard Device.
How are residents notified when visitors successfully check-in in PropKita?
Once the visitor has been checked in, the resident will receive a push notification on the PropKita app to notify them of the visitor’s arrival. Alternatively, the guard can directly call the resident to confirm or inform about the visitor.
Walk-in Registration :
- Do the security guards need to call the resident to admit the visitor in PropKita?
Yes. Security guards will call the resident via the PropKita intercom feature to get approval before admitting the visitor.
- Can walk-in registration be done if the internet is down in PropKita?
Yes. Walk-in visitors can still be registered even if the internet is down. When the device loses internet connectivity, the system will operate in offline mode.
- What information needs to be filled in by the guards for walk-in registration in PropKita?
Guards need to record the visitor’s name and vehicle number. Additionally, a photo ID from the visitor is required for verification.
-Once a visitor is registered, can they be allowed multiple entries to the neighbourhood within the same day or a certain period in PropKita?
No. Walk-in visitors are allowed only one entry. If they need to re-enter the neighbourhood, they must go through the same registration process again.
Pre-Registration :
- What is pre-registration and how does it work in PropKita?
Residents can pre-register their visitors in advance before the visitor reaches the guardhouse. When the visitor arrives, the guard only needs the visitor’s photo ID to verify their details, skipping the need to call the resident for approval.
- What is the purpose of pre-registration in PropKita?
Pre-registration helps speed up the visitor registration process. Once the visitor arrives, the guard only needs the visitor’s photo ID to verify their details, without needing to call the resident for approval.
- What if the visitor comes to the neighbourhood with a different vehicle and the car plate number is different from the one recorded during pre-registration in PropKita?
Guards are allowed to amend the visitor’s information and add remarks to the pre-registration form to reflect the new vehicle details.
- Does the admin have access to the visitor listing in PropKita?
Yes. The admin can view the visitor listing from the admin panel dashboard.
- Does the resident need to pre-register regular visitors every time they are supposed to visit in PropKita?
Yes. Residents need to pre-register each visit of their visitors. However, PropKita also allows the designation of regular visitors, so guards and residents can easily recognize them during check-in. When the visitor arrives, the guard will verify their photo ID to complete the registration process.
- Can the Management set certain visit purposes to require “Upon Approval” in PropKita?
Yes. The Management can set certain visit purposes to require approval before the visitor can enter. When a resident attempts to pre-register a visitor with such a visit purpose, they will be notified that the pre-registration will be submitted to Management for approval first. Once approved via the Admin Panel, the resident will receive an approval notification, and the visitor can proceed to check-in at the guardhouse.
Registration with PropKita :
- What is a verified account and what are the benefits for visitors in PropKita?
PropKita allows visitors to be pre-registered and recognized by the system. The benefit for visitors is that their details are already on file, so when they arrive, the guard only needs to verify their photo ID, speeding up the registration process.
- Who is recommended for pre-registration in PropKita?
We highly recommend that frequent visitors (such as extended family members) and regular visitors (such as tuition teachers, cleaners, and gardeners) be pre-registered in PropKita. This helps speed up their check-in process when they arrive.
- How to pre-register a visitor in PropKita?
To pre-register a visitor in PropKita, the resident needs to submit the visitor’s details in advance, including full name and photo ID. Once submitted, the guard can verify the visitor’s ID upon arrival, speeding up the check-in process. Residents can also help update or provide additional information about the visitor if needed.
- How does pre-registration work in PropKita?
Residents still need to pre-register their visitors in PropKita. When the visitor arrives, the guard will verify the visitor’s photo ID to complete the registration process. This ensures a faster and smoother check-in without compromising security.
Blacklist :
- Who has the right to blacklist a visitor in PropKita?
The admin has the right to blacklist a visitor. However, security guards can report a visitor who misbehaves, which may lead to blacklisting by the admin.
- How can a blacklisted visitor be whitelisted in PropKita?
The admin can change the visitor’s status via the admin panel. Once the visitor is whitelisted, they will be allowed to enter the neighbourhood.
- Can a blacklisted visitor enter the neighbourhood in PropKita?
No. A blacklisted visitor will not be allowed to enter the neighbourhood.
- How does the system check if a visitor is blacklisted in PropKita?
The system will check by matching the visitor’s name and ID number against the blacklist database.
- How can a blacklisted visitor get whitelisted in PropKita?
A blacklisted visitor needs to contact the PropKita admin to request whitelisting.
